TERMS AND CONDITIONS FOR CELCOM FIBRE HOME FIBRE SERVICE
The following terms and conditions apply to the CELCOM Fibre Service ("the Service") and by activating this service you will be deemed to have read, understood, and accepted the same:-
1. Service
(A) This service enables subscribers to access the Internet at home through Celcom Networks' Fiber.
(B) Customers will be allocated Internet speeds with a 1:4 contention (a maximum of 4 houses can use the same connection.
(C) The Internet will be available to the customer within his/her premises/house (Customer Site).
2. Eligibility
This Service is open to all customers in the selected areas (Celcom Fibre Zones), who have the Celcom fiber infrastructure ready and apply to have their homes connected to the Celcom Home Fibre.
3. How to Access and Use the Service
(A) You must be living within any of the Celcom Fibre Zones;
(8) Fill out the Celcom Fibre Application Form which will be provided by Celcom sales representatives on the ground or contact us by using our Hotline at 0740 90 92 92 or visiting our office (see Physical Address)
(C) Once you complete the Application form, the Celcom representative will give you an Account Number that you will use to make payment in one of the following ways:
(*) M-PESA by using the Celcom Paybill number then your Account Number Given then the Amount
Mpesa Menu> Lipa Na Mpesa > Paybill> Enter Paybill Number > AccountNumber› Amount
(Il) Once you make payment, we will connect you to the Service within 24 hours, subject to you granting our representatives access to your home. As part of the installation process, we will provide you with a WI-FI router to enable you to access the WI-FI Network within your home. We will set up the Wi-Fi network and configure your username and password which you require to access the Service.
(il) Should you require any support once the Service is deployed, please call Celcom Call Centre on line 0740 90 92 92 or visit our on-ground technical support team for any technical assistance you require. Celcom will only handle Service-related issues and not device or private LAN. Should you have a
(Iv) Once the Service is deployed, you will receive your username and password via SMS or you will be contacted by the Celcom representatives. You must exercise all due care and diligence to ensure the secrecy and confidentiality of the access passwords at all times. You shall not disclose your access passwords to any third party or aid access to the Services to third parties outside your home or control, save with the express written permission of Celcom Network limited
4. Charges
You can choose from any of our packages: Package Bandwidth and attribute Price (Per Month)
(8) Payment for the Service is every thirty (30) days in advance. If you do not pay on time, the Service will be suspended and only reactivated once you make your monthly payment
5. Consent
(A) By signing up for the Service, you grant Celcom to make alterations Celcom considers appropriate which may include without limitation drilling of a hole in the exterior walls for cable to enter the building. Install a wall-mount router for use with the Fiber Optic Cable and other related equipment.
(B) By applying for the Service, you hereby consent that your data will be obtained and used to process, manage, and administer your account or be used by us for purposes incidental to our business.
(C) We will reserve the right to disclose information relating to your data, and Wi-FI account to any of our subsidiaries, associated companies, or partners.
8. Equipment
(A) For purposes of accessing the Service, Celcom Networks provides you with Customer Premise Equipment (Fibre Cables, faceplate, routers, and Patchcords) to assure compatibility of its Network and Services. You must not in any way interfere with, alter or modify the Customer Premises Equipment or any embedded software supplied as part of the Customer Premises Equipment nor allow anyone (other than an authorized Celcom representative) to do so.
(B) Celcom Networks may provide you with Customer Premise Equipment of varying capability based on the Initial Services you selected in the Application Form.
C) You acknowledge and agree that the Customer Premise Equipment shall at all times belong to and remain the property of Celcom Networks throughout this Agreement and that upon termination of this Agreement Celcom shall recover from your premises all of the said Customer Premises Equipment.
(D) You agree to be fully responsible for good care of the Customer Premise Equipment during the term of this Agreement and to immediately notify Celcom of any damage or loss to the same. You also agree to cooperate in the removal and recovery of the equipment by an authorized Celcom representative upon the termination of this Agreement, including allowing Celcom access, without delay, to the Customer Site to uninstall and recover the equipment.
(E) You are responsible for the care and safety of the Customer Premises Equipment and you must not add to, modify, reverse engineer, decompile, or in any way interfere with the Customer Premises Equipment or any embedded software supplied as part of the Customer Premises Equipment nor allow anyone (other than an authorized Safaricom representative) do so.
6. Applicable Law
This Agreement shall be interpreted, governed, and construed by the laws of the Republic of kenya